Returns & Refund Policy
At Wholesale China Peptides, customer satisfaction is important to us. We are committed to supplying high-quality research materials and providing professional customer service. Please read our Returns & Refund Policy carefully before placing an order.
1. Order Cancellation
Orders may be canceled before they have been processed or shipped. Once an order has been dispatched, it cannot be canceled.
To request an order cancellation, please contact our customer support team as soon as possible.
2. Return Eligibility
Due to the sensitive nature of our products, returns are only accepted under limited circumstances.
A return may be approved if:
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You received the wrong product.
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The item was damaged during shipping.
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The product arrived with missing items.
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The product has a verified manufacturing defect.
Products are not eligible for return if:
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They have been opened, used, or altered.
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They have been improperly stored after delivery.
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The order was placed incorrectly by the customer.
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The customer no longer wants the product after delivery.
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The product has passed the applicable return period.
3. Return Request Procedure
If you believe your order qualifies for a return, please contact us within 7 days of receiving your shipment.
Please include:
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Your order number
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Product name(s)
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Batch or lot number (if applicable)
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A description of the issue
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Clear photographs of the product and packaging
Our quality team will review your request and respond with further instructions.
Returns sent without prior authorization may not be accepted.
4. Damaged or Incorrect Orders
If your shipment arrives damaged or you receive an incorrect item, notify us within 48 hours of delivery.
Please retain all original packaging until your claim has been reviewed.
If the claim is approved, we will, at our discretion:
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Replace the product,
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Issue a refund, or
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Provide store credit.
5. Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
If approved, refunds will be processed using the original payment method whenever possible.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Shipping charges are generally non-refundable unless the error was caused by us.
6. Non-Returnable Items
The following items are generally not eligible for return:
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Opened products
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Products with damaged or missing original packaging
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Custom-manufactured or special-order products
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Private label or OEM products
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Clearance or final sale items
7. Shipping Costs
Customers are responsible for return shipping costs unless the return is the result of:
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Our shipping error,
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An incorrect product sent by us, or
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A verified manufacturing defect.
We recommend using a trackable shipping service for approved returns.
8. Lost or Delayed Shipments
If your shipment is delayed or appears to be lost in transit, please contact us.
We will work with the shipping carrier to investigate the issue. Replacement or refund decisions will be made after the carrier’s investigation has been completed.
9. Quality Commitment
Every batch is produced under strict quality control procedures. If you believe there is a legitimate quality issue, our technical team will investigate the matter promptly.
Additional documentation may be requested to assist in the investigation.
10. Contact Us
If you have any questions regarding this Returns & Refund Policy or wish to request a return, please contact us:
Wholesale China Peptides
Email: info@wholesalechinapeptides.com
Phone: +1 (903) 890-5799
Our customer support team will respond as quickly as possible during normal business hours.
Policy Updates
Wholesale China Peptides reserves the right to update or modify this Returns & Refund Policy at any time. Any changes will become effective immediately upon publication on this website. Customers are encouraged to review this policy periodically.